This website is owned and operated by ZUROVA. The mailing address for any communication for ZUROVA is 75, Rajpur Road, Dehradun, Uttarakhand, 248001. All design and content that features on zurova.com which includes images, photography, artwork, graphics, text and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Zurova. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved.
Use of Site
You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:
(a) belongs to another person and to which you do not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
(c) harm minors in any way;
(d) infringes any patent, trademark, copyright or other proprietary rights
(e) violates any law for the time being in force;
(f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(g) impersonate another person;
(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any
(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes computer resource; incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(j) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
You accept that maintaining the confidentiality of your account, password and all the activities that occur under your account and password is your responsibility. Also incase of breach of security of your account or if your account has been put to an unauthorized use, you agree to notify us immediately.
This Agreement sets forth the terms and conditions that apply to the User about use the Site. By using this Site, the User agrees to comply with all of the TERMS AND CONDITIONS hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are not in the control of the Organization, and the Organization shall not hold any responsibility for any data loss while transmitting information on the internet. While it is the Organisation’s objective to make the Site accessible 7 days per week and 24 hours per day, the Site may be not be available from time to time for any reason including, without limitation, routine maintenance. You also understand and acknowledge that due to some circumstances both within and outside of the control of the Organisation, access to the Site may be interrupted, suspended or terminated from time to time. The Organisation reserves the right to change or discontinue any aspect or feature of the Site at any time, including, but not limited to, hours of availability, content, and equipment needed for access or use. Further, the Organisation may discontinue publishing any portion/category of information or eliminate any transmission method and may alter transmission speeds or other signal characteristics.
Additional Terms & Conditions
AVAILABILITY OF SITE
Availability of Products
At zurova.com, we select the merchandise very tastefully to ensure that our customers get unique products so many items displayed are offered in limited quantities. Since there is limited availability of the products featured on our Website, we do not commit that we will be unable to replenish the stock. When an item featured on zurova.com is out of stock and cannot be reordered, we make every attempt to delete that product from the website as quickly as possible. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available. If a product offered by us is not as described, your sole remedy is to return it subject to the terms of our return policy. Should you have any questions concerning the availability of a particular item, please contact us at 735035550 between 9am – 7pm.
The User is completely responsible for obtaining and maintaining telephone, computer hardware and other equipments required to access and use Zurova.com and all the charges related to it. The establishment will not be held liable for any damages to the User's equipment resulting from the use of the Site.
We have made every effort to display the colors of our products featured on the website accurately. However, due to monitor discrepancies, we cannot guarantee that the color displayed will be exactly accurate.
We try our best to extend our products and/or services to our customers at the best prices possible, however, we do not assure that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site cannot be compared with the same or similar product(s) and/or service(s) available through any online or offline selling channel. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
The price displayed on the Site for our merchandise is VAT inclusive. The rate at which VAT is applicable depends upon its shipment destination. Please note that the tax applied to the order includes both state and local tax rates applicable for the address where the order is being shipped.
We make all efforts to keep our content up-to-date and, present to you, the latest, accurate and trustworthy information on Zurova.com so that it does not affect your individual order in any way. However, there may be occasions when some of the information displayed on the Site may contain incomplete data, typographical errors, pricing errors or other inaccuracies. Please note that we present our content “as is” and do not make any claims whatsoever to its accuracy, either expressed or implied. Any inaccuracy that is reflected is completely unintentional and we apologize for the inconvenience caused. We will use reasonable efforts to rectify the errors as soon as it is doable. We reserve the right to cancel any stated offer, amend any errors or inaccuracies; and revise content, merchandise specifications , description, & prices, promotional offers, or any other information without prior notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law. If a Zurova product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Zurova shall have the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zurova shall issue a credit to your credit card account in the amount of the incorrect price. We will have the right to amend the price of the product and at our sole discretion, we may, either contact you for instructions or cancel your order and notify you of such cancellation at your registered email address or contact number.
2. By the User: We reserve the right to accept or reject requests for order cancellations for any reason. Order cancellation will only be considered if the order has not been processed. In that case we shall cancel the order and refund the entire amount. Please note that a request for order cancellation is only valid and accepted if initiated within 24 hours of placing the order on the Site. Once the order has been processed or post expiry of 24 hours of making the order, we will not be able to cancel orders. We have the full right to decide whether an order has been processed or not and the User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation. Order that we cannot accept will be cancelled and we reserve the right, at our sole discretion, to either refuse or cancel an order. Some reasons why an order may be cancelled are:
- Quantity of product unavailable for purchase
- Error in product pricing
- Defect in the quality of the product
Additional verifications or information may be required before accepting any order. We will contact you if the entire or a portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been debited, the said amount will be reversed back in your Card Account.
2. By the User: We reserve the right to accept or reject requests for order cancellations for any reason. Order cancellation will only be considered if the order has not been processed. In that case we shall cancel the order and refund the entire amount. Please note that a request for order cancellation is only valid and accepted if initiated within 24 hours of placing the order on the Site. Once the order has been processed or post expiry of 24 hours of making the order, we will not be able to cancel orders. We have the full right to decide whether an order has been processed or not and the User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for using the services on the Site will be true, valid and accurate and you shall not use the credit card which is not lawfully owned by you, i.e.when completing a transaction using a credit card, you must use your own credit card. Unless required for fraud verifications or by law, regulation or court order, we will neither utilize nor share the credit card details with any of the third parties. Zurova will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Reward & Merchandise Return Credit
The following terms and conditions apply to the Credits given by us on the Site:
(a)Merchandise Return Credit. In the event of return of products to Zurova, a Merchandise Return Credit (MRC) will be refunded in the Member’s “Zuro Account” at the original purchase price. The Merchandise Return Credit may be redeemed for the next purchase on the Site and is not transferable and may not be clubbed with Merchandise Return Credit belonging to other members at Zurova. At no time may you purchase, sell or barter any Merchandise Credit. The outstanding Merchandise Credit may at any time be assigned to and assumed by any affiliate of, or successor to, the present or any future owner of the Zurova website, or any third party under contract with such present or future owner. You, as a Member, give your consent to and authorize any such future assignment and assumption of outstanding Merchandise Return Credit obligations, and you agree to look solely to such assignee in the event of any such transfer.
(b) Credit Balances: A credit balance in the Zuro Account will be automatically applied to your next purchase of product from the Site and the order of redemption of such credits will be determined by Zurova. If your credit amount exceeds the amount of your total purchase, the excess credit balance will remain in your Zuro Account to be applied to your next purchase, subject to the aforesaid terms and conditions. If your account and/or membership is dismissed for any reason, any credit balances in your account will be lapsed, except as prohibited by law. Account balances are determined by Zurova and such determination is final.
Emails and Postings
The Site may provide registered customers with the ability to send email messages to others and to post messages on the Site. You are solely responsible for your account, password, profile, messages, notes, text, information, opinions, ideas and any other content you post, upload, submit, publish, or display (hereinafter "post") on or through the Site, or transmit to or share with other customer (collectively, the "Member Content"). Any Member Content that is posted will not be treated as confidential. Zurova has the right but not the obligation to monitor and decline, edit, or remove (without notice) all or any portion of any Member Content for any reason or no reason. If Zurova chooses at any time, in its sole discretion, to monitor Member Content, it still has no responsibility for the Member Content or for the conduct of the Member posting Member Content or to edit or remove any Member Content, except in compliance with Section 14 below. If you are involved in a dispute with one or more Members of Zurova, you release Zurova (including its officers, directors, affiliates, and employees) from claims, demands, and damages (actual and consequential) of every kind arising out of or in any way connected to any dispute.
UNDER NO CIRCUMSTANCE SHALL ANY DISCLOSURE OF ANY MEMBER CONTENT TO ZUROVA BE SUBJECT TO ANY OBLIGATION OF CONFIDENTIALITY OR EXPECTATION OF COMPENSATION OR ATTRIBUTION. BY SUBMITTING ANY MEMBER CONTENT TO OR THROUGH ZUROVA, YOU REPRESENT AND WARRANT THAT ALL YOUR MEMBER CONTENT WILL NOT VIOLATE ANY RIGHT OF ANY THIRD PARTY, INCLUDING COPYRIGHT, TRADEMARK, PRIVACY, OR OTHER PERSONAL OR PROPRIETARY RIGHTS. YOU REPRESENT AND WARRANT THAT NO MEMBER CONTENT WILL BE OR CONTAIN LIBELOUS OR OTHERWISE UNLAWFUL, ABUSIVE, OR OBSCENE MATERIAL. YOU ARE AND SHALL REMAIN SOLELY RESPONSIBLE FOR YOUR MEMBER CONTENT. YOU REPRESENT AND WARRANT TO ZUROVA THAT ZUROVA IS FREE TO USE THE MEMBER CONTENT, AND IMPLEMENT ANY SUGGESTIONS CONTAINED THEREIN, IF IT SO DESIRES, AS PROVIDED OR AS MODIFIED BY ZUROVA, WITHOUT OBTAINING PERMISSION OR LICENSE FROM ANY THIRD PARTY AND WITHOUT ANY COMPENSATION TO YOU.
Since we work with different suppliers the delivery time for orders depends upon various factors such as supplies from the designers, delay in delivery through the courier partner, transporters’ strike etc. Estimated delivery times are to be used as a guide only and commence from the date of it is dispatched. Zurova will not be responsible for any delays caused by third party delivery agencies and/or due to time that may be required for various statutory clearances during the delivery process. We make every effort to deliver the products within 5-8 working days and in case of customized orders within 2 – 3 weeks, but this is an estimate and not a guarantee given by us. We reserve the right to deliver the goods by installments. However, if you fail to take delivery of the goods, we may at our discretion charge you for any extra shipping cost that is applicable.
Each delivery forms a separate contract. You may not treat the contract (as a whole) as repudiated if we fail to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments
Risk of Loss
The items purchased from our Site are shipped by a third party carrier following a shipment contract. We insure each purchase during the time it is in transit until it is delivered to you. Hence a signature is imperative when goods are delivered, at which point responsibility for your purchased goods passes to you. Incase of a gift If you have specified a recipient who is not you for delivery purposes (for example as a gift) then a signature by them, or at that delivery address, is accepted as an evidence of delivery and fulfillment of order by Zurova and transfer of responsibility in the same way.
When you use the Site or correspond with us, you agree to communicate with us through emails & electronic records and also give your consent to receive further communications from us as and when required. The mode of communication by us will be via email or by an electronic record which will be deemed adequate service of notice/ electronic record.
At zurova.com we make every effort to quickly respond to your emails, however, we are under no obligation to respond to each and every correspondence received through this site. While we welcome your comments and feedback regarding the site, our merchandise or and/or services via this website or emails, please note that all the comments, ideas, feedbacks or any such submission is free of your proprietary claim/ intellectual rights and becomes the property of Zurova.
There may be links to other websites on the Internet on Zurova.com. Please note that we have no control over the linked websites and hold no responsibility for the accuracy, content, legality, or any other aspect. Hence, in no event shall any reference to any third party, third party website, or third party product or service be considered as an endorsement of the same by us. Zurova is not affiliated with websites or third parties that sell or advertise products of our designers without a written agreement with us and shall hold no responsibility for the same.
You agree to indemnify, hold harmless, and defend Zurova, its parent, subsidiaries, divisions, and affiliates, and their respective directors, officers, shareholders, employees, agents, contractors, vendors, representatives, from any damages, claims, losses, liabilities, and all costs/ expenses of defense, including but not limited to, attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party. You agree to cooperate fully, as required in the defense of any claim. Zurova reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you for which you will remain responsible for indemnifying and holding harmless the Indemnitees.
Limitation of Liability
YOU clearly UNDERSTAND AND AGREE THAT THE ESTABLISHMENT AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SHAREHOLDERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, OPPORTUNITY, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE ORGANISATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM USE OF THE SITE, SALE AND SUPPLY OF GOODS CONTENT OR ANY RELATED/UNRELATED SERVICES AND OTHER SERVICES OFFERED ON THE SITE FROM TIME TO TIME.
Termination & Fraudulent Transactions
In order to avoid fraudulent accounts and transactions, we constantly monitor the user’s account. Users who have more than one account or who are availing our services fraudulently shall be held liable for legal actions under applicable law. We reserve the right to recover the cost of goods, lawyer’s fees & collection charges from persons using the Site fraudulently, and also, initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent transaction, prior to initiation of legal actions, Zurova reserves the right to immediately dismiss such account and cancel, delay, refuse to ship, or recall from the shipper all past and pending orders without any liability. For the purpose of this clause, Zurova shall owe no liability for any refunds.
Zurova will not be liable for any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction.
Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trade marks, registered and unregistered designs, database rights, domain names and goodwill (“Intellectual Property Rights”)) in all content, software, materials and other components included on this Site, including all text, graphics, logos, photographs, images, music, button icons and page headers) is the exclusive property of Zurova and/or third parties and are protected by copyrights, trademarks, service marks, or other proprietary rights and laws. All trademarks not owned by Zurova that appear on the Site are the property of their respective owners. The applicable copyright laws protect the entire contents of the Organisation as a collective work.
Any commercial use, including the reproduction, modification, distribution and transmission of any content is strictly prohibited without the consent of Zurova or such third party which may own the rights.
Disclaimer of Warranty
ALL THE CONTENT, TEXT, IMAGES, PRODUCTS, AND OTHER INFORMATION ON THE SITE, OR OBTAINED THROUGH THE WEBSITE ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER IMPLIED OR EXPRESSED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, SECURITY OR ACCURACY. ALL WARRANTIES, IF ANY, RELATING TO THE PRODUCT AND SERVICES WOULD BE PROVIDED BY THE RESPECTIVE SUPPLIER/MANUFACTURER OF SUCH PRODUCT AND NOT BY US. HENCE ANY CLAIM IN RELATION TO THE SAME SHOULD BE RAISED AGAINST THE RESPECTIVE SUPPLIER/MANUFACTURER AND NOT AGAINST US IN ANY CASE WHATSOEVER.
WE DO NOT WARRANT, SPECIFICALLY, BUT WITHOUT LIMITATION THE FOLLOWING:
1. THE INFORMATION PROVIDED ON THE WEBSITE IS FREE OF ERRORS
2. DEFECTS WILL BE RECTIFIED
3. THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
4. THE FEATURES ON THE WEBSITE WILL BE UNINTERRUPTED OR FREE OF ERRORS
5. ACCURACY OR RELIABILITY OF SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN US,
UNDER NO CIRCUMSTANCE WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE, OR USER'S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM THE SITE, OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW.
None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and Zurova and you shall have no authority to bind the Organisation in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to 75, Rajpur Road, Dehradun (Uttarakhand) 248001 and in your case, to the email address you provide to us during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.
This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof.
In Zurova’s sole discretion, it may transfer its rights and obligations (under this Agreement) without your prior express consent.
Zurova may terminate this Agreement at any time. Without limiting the foregoing, Zurova shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which Zurova, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.