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Shipping Policy

We deliver to more than 6000 pincodes across the country using a varied and wide network of couriers to ensure timely delivery of your purchased products in the finest condition.

  • Most orders will be dispatched between 24 - 48 hours
  • Delivery time is calculated from the date of dispatch
  • It is an estimated delivery time only, therefore Zurova is not guaranteeing delivery dates
  • Your order will be shipped via Standard Shipping unless you select an alternative mode
  • Unfortunately we are unable to redirect orders once items have been dispatched.
  • It is essential to sign the receipt at the time of taking the delivery of the order

SHIPPING METHODS & COSTS

Shipping MethodEstimated Delivery TimePrice
Standard Shipping orders over Rs.1000 5-7 business days FREE!!
Standard Shipping orders under Rs.1000 5-7 business days Rs. 65
Express Shipping 2-3 business days Rs.200
Overnight Shipping 1-2 business days Rs.300

SHIPPING STATUS

An e-mail will be sent to you informing you that the order has been shipped. The email will include a tracking number. Alternatively, you can log into My Account to check the status of the order. In order to obtain a tracking number or to review the order status Click on "Order History”. Further information on the order status can be provided by our customer care upon request via mail or call.

Cash On Delivery Policy

Listed below are the Cash on Delivery policies:

  • Cash on Delivery (COD) is applicable on a minimum sale value of Rs. 1000
  • Online payment mode needs to be used if the Pin code provided for COD is not in the serviceable area.
  • Some pincodes may require additional fees to avail COD
  • At the time of delivery, it is mandatory, to make the payment before opening the parcel.
  • Please do not accept the order, if at all, you receive the parcel open.
  • For COD, Credit/debit cards will not be permitted.

Using Coupons/ Promo Codes

  • Special promotional coupons should be redeemed within the limited time period.
  • Validity of the coupons cannot be extended once it is expired.
  • Two offers cannot be clubbed together using the Promo Code.
  • Zurova.com reserves the right to revoke any 'Promo Code' and the respective transaction in which it is used.

INSURED DELIVERY

  • Zurova insures each purchase till it is in transit. The responsibility for your purchased goods passes to you when it is delivered to you and it is imperative to give your signature at the time of delivery.
  • If the delivery needs to be made to a specified recipient other than you (for example as a gift) then you accept the signature by them (or at that delivery address) as the evidence of delivery and fulfillment by Zurova and transfer of responsibility in the same way.

Reach US

For further assistance contact our Customer Care Team at customercare@zurova.com or Call 7535035550