Yes. You can take a glance of the collection without creating an account and select the products you like. But, in order to buy, you need to set up an account which is a fairly easy process.
By registering with us you'll be able to enjoy the following benefits through your Zurova account:
- Track your orders as well as review past purchase details
- Return or exchange can be directly initiated from your account
- Save your address and card details so that you can shop with us next time with ease & without wasting much time
- Maintain your account details, address book and email choices
- In order to create an account with us, click on 'REGISTER WITH US”to enter your details.
Under such circumstances, click on 'FORGOT PASSWORD' and follow the instructions on the SIGN IN page
To unsubscribe please click on unsubscribe tab at the bottom of any email from zurova.com. Alternatively, if you have a registered account with zurova.com, sign in & visit click on My Account, select the 'Newsletter Subscription tab, and then uncheck 'General Subscription' or Contact Us.
Being an authorized online distributor for all of the designers that feature with us, we unconditionally guarantee that every item we sell is 100% authentic.
Please note that we are do not comment on the authenticity of any items not purchased from Zurova.com
All products are sold by the international sizing scheme used by the designer. For your convenience we have placed a 'size conversion chart' tab on every product page.
However, sizes can vary greatly by different designers, so we have also provided the actual dimensions of each product for you to compare with your own body measurements. The 'size guide' tab is provided on every product page to help you identify the size accurately.
In addition, our customer care team is always happy to assist you on all your queries regarding sizing and fit of the apparel. For more support mail us at: firstname.lastname@example.org
Unless it is specifically displayed ‘OUT OF STOCK’, all products are considered to be in stock. Please note that until you have completed your order, a product lying in your shopping bag, can still be bought by another customer.
If the product you want to buy is not in stock, please mail us at email@example.com to figure if you can still place an order for that item. This facility is only available for our registered users.
We accept MasterCard, Visa, American Express, and Maestro credit as well as debit cards.
We also have Cash on Delivery and Net Banking options.
Apart from the methods listed above, we do not resort to any other mode of payment.
At Zurova.com, we ensure your personal online security. We use the latest SSL encryption technology to store and safely transfer your personal and credit card information through our systems. We use a secure checkout system for processing all orders. Additionally, for your safety and protection, we will confirm that the billing address provided by you is same as the address on file with your credit card company.
You may also choose to securely save your credit card details with us so that you will not have to enter them again during future purchases enabling you to shop quickly and easily at Zurova.com.
Mentioned below are the two ways to erase the credit card details saved earlier:
- Edit or add new shipping or billing address.
- When making your next purchase, ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
You need to follow few easy steps to shop at Zurova.com:
- You can shop by either browsing directly by designer name or use the CLOTHING, BAGS, and ACCESSORIES tabs.
- Once you have found your product, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' tab at the top of the page. Click on 'REMOVE FROM BASKET' tab to delete items from your shopping bag.
- Click on 'PROCEED TO PURCHASE' to complete your order.
We regret that we are unable to redirect orders once we have dispatched your order. Therefore, please ensure that you provide the correct shipping address for delivery.
No, it is not possible to make changes to an existing order. However, if you would like that all your items should be delivered together, you will need to cancel your existing order(s) and place a fresh order which contains all the items you require.
After you have placed an order, we will be send an email confirming that it has been received. Your card will only be debited once the order is confirmed by us. In the rare instance, that any of the items you have ordered are not available, we will email you and will only debit your credit card for the value of the items in stock.
A signature at the time of receiving serves as a proof of delivery for all orders. To ensure that the packages are being delivered to the authorised person, a signature if necessary.
Yes. Once we have shipped your order, we will send confirmation via email with your shipping details and a tracking number. If you have registered, you can also view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.
We regret to inform that currently, we deliver only in India.
We are glad to offer free shipping across all products with a minimum purchase value of Rs.1000/-. Click here to see more details
Depending upon the location, it takes 5-8 Days for the delivery of a product.
No, you may only ship to one address per order.
A separate order will have to be placed for each address, if your order contains gifts or packages that require shipping to multiple locations.
For corporate orders, please contact firstname.lastname@example.org for support.
Zurova insures all packages against theft and accidental damage whilst in transit to the billing address. Once your package has been delivered to the specified delivery address and signed for, they are no longer the responsibility of Zurova.
If your package is damaged upon arrival, we recommend that you refuse the delivery and inform us about the same.
Your order will be packed & delivered to you in our exquisite signature black Zurova boxes, which look so gorgeous that instead of disposing them, you may want to use it as a storage tool!
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.
In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
Please go through our "Returns & Exchange Policy" section for more details.
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier representative with all of the original packaging material. You need to get in touch with the customer care and intimate the action immediately.
If you receive a wrong shipment, please contact our customer care within 24 hours of receiving the delivery. Kindly refer to our “Returns & Exchange Policy” section for more clarification.
Please refer to our “Returns & Exchange Policy” for more details.
Registered customers who have cookies enabled will be automatically recognized when they visit Zurova.com - your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.
Zurova.com, like offline shops, offers seasonal sales. Click on the SALE tab on the top navigation bar and choose from CLOTHING, BAGS, and ACCESSORIES pages. Zurova.com does not guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, we can't guarantee that an item will still be available for purchase late in the season, as our stock is exclusive in nature.