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Frequently Asked Questions

My Account

 Do I have to register to shop at Zurova?

Yes. You can take a glance of the collection without creating an account and select the products you like. But, in order to buy, you need to set up an account which is a fairly easy process.

By registering with us you'll be able to enjoy the following benefits through your Zurova account:

  • Track your orders as well as review past purchase details
  • Return or exchange can be directly initiated from your account
  • Save your address and card details so that you can shop with us next time with ease & without wasting much time
  • Maintain your account details, address book and email choices
  • In order to create an account with us, click on 'REGISTER WITH US”to enter your details.

 Is my Personal Information secure at Zurova?

Please be rest assured that your personal information is kept confidential and at no point will we sell this. To register at Zurova, we will need to know your name, billing address and email address. Information such as your billing address, shipping address, contact number, credit card number and its expiry date will be required to process your order online. If the need be, these details may be shared with the credit reference agency to verify your order. Please note that Zurova may use your contact details to update you about the latest arrivals from your favourite designers via email. If you would prefer to discontinue receiving these updates, please mail us at unsubscribe@zurova.com Click here to read our PRIVACY POLICY in detail.

 I have forgotten my password. What should I do?

Under such circumstances, click on 'FORGOT PASSWORD' and follow the instructions on the SIGN IN page

 How do I unsubscribe from your mailing list?

To unsubscribe please click on unsubscribe tab at the bottom of any email from zurova.com. Alternatively, if you have a registered account with zurova.com, sign in & visit click on My Account, select the 'Newsletter Subscription tab, and then uncheck 'General Subscription' or Contact Us.

Products

 How do I know that the products you sell are authentic?

Being an authorized online distributor for all of the designers that feature with us, we unconditionally guarantee that every item we sell is 100% authentic.

Please note that we are do not comment on the authenticity of any items not purchased from Zurova.com

 How do I know which size do I need?

All products are sold by the international sizing scheme used by the designer. For your convenience we have placed a 'size conversion chart' tab on every product page.

However, sizes can vary greatly by different designers, so we have also provided the actual dimensions of each product for you to compare with your own body measurements. The 'size guide' tab is provided on every product page to help you identify the size accurately.

In addition, our customer care team is always happy to assist you on all your queries regarding sizing and fit of the apparel. For more support mail us at: customercare@zurova.com

 How do I know if an item is in stock?

Unless it is specifically displayed ‘OUT OF STOCK’, all products are considered to be in stock. Please note that until you have completed your order, a product lying in your shopping bag, can still be bought by another customer.

If the product you want to buy is not in stock, please mail us at customercare@zurova.com to figure if you can still place an order for that item. This facility is only available for our registered users.

Payment

 What payment method does Zurova accept?

We accept MasterCard, Visa, American Express, and Maestro credit as well as debit cards.
We also have Cash on Delivery and Net Banking options.
Apart from the methods listed above, we do not resort to any other mode of payment.

 Is it safe to use credit card at Zurova.com?

At Zurova.com, we ensure your personal online security. We use the latest SSL encryption technology to store and safely transfer your personal and credit card information through our systems. We use a secure checkout system for processing all orders. Additionally, for your safety and protection, we will confirm that the billing address provided by you is same as the address on file with your credit card company.

You may also choose to securely save your credit card details with us so that you will not have to enter them again during future purchases enabling you to shop quickly and easily at Zurova.com.

 How can I remove saved credit card details?

Mentioned below are the two ways to erase the credit card details saved earlier:
- Edit or add new shipping or billing address.
- When making your next purchase, ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

 Why do I need to re enter my credit card details when I add a new billing address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

Order

 How do I place an order with Zurova?

You need to follow few easy steps to shop at Zurova.com:

  • You can shop by either browsing directly by designer name or use the CLOTHING, BAGS, and ACCESSORIES tabs.
  • Once you have found your product, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
  • Review the items in your shopping bag by clicking the 'SHOPPING BAG' tab at the top of the page. Click on 'REMOVE FROM BASKET' tab to delete items from your shopping bag.
  • Click on 'PROCEED TO PURCHASE' to complete your order.

 Once my order has been dispatched, can I change my billing address?

We regret that we are unable to redirect orders once we have dispatched your order. Therefore, please ensure that you provide the correct shipping address for delivery.

 Can I add more products to an existing order?

No, it is not possible to make changes to an existing order. However, if you would like that all your items should be delivered together, you will need to cancel your existing order(s) and place a fresh order which contains all the items you require.

 How will I know that you have received my order? When will my card be debited?

After you have placed an order, we will be send an email confirming that it has been received. Your card will only be debited once the order is confirmed by us. In the rare instance, that any of the items you have ordered are not available, we will email you and will only debit your credit card for the value of the items in stock.

 Do I need to sign for my order?

A signature at the time of receiving serves as a proof of delivery for all orders. To ensure that the packages are being delivered to the authorised person, a signature if necessary.

 Can I track my order?

Yes. Once we have shipped your order, we will send confirmation via email with your shipping details and a tracking number. If you have registered, you can also view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

Shipping

 Do you deliver out of India?

We regret to inform that currently, we deliver only in India.

 How much will I be charged for shipping?

We are glad to offer free shipping across all products with a minimum purchase value of Rs.1000/-. Click here to see more details

 When will I receive my order?

Depending upon the location, it takes 5-8 Days for the delivery of a product.

 Does Zurova ship to multiple addresses?

No, you may only ship to one address per order.
A separate order will have to be placed for each address, if your order contains gifts or packages that require shipping to multiple locations.
For corporate orders, please contact customercare@zurova.com for support.

 Is my package insured?

Zurova insures all packages against theft and accidental damage whilst in transit to the billing address. Once your package has been delivered to the specified delivery address and signed for, they are no longer the responsibility of Zurova.

If your package is damaged upon arrival, we recommend that you refuse the delivery and inform us about the same.

 What packaging will my order be shipped in?

Your order will be packed & delivered to you in our exquisite signature black Zurova boxes, which look so gorgeous that instead of disposing them, you may want to use it as a storage tool!

 What if I am not available when you deliver the package?

In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.

In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

Cancellation/Return

 How do I return a product?

Please go through our "Returns & Exchange Policy" section for more details.

 My item arrived damaged/incorrect. What do I do?

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier representative with all of the original packaging material. You need to get in touch with the customer care and intimate the action immediately.

If you receive a wrong shipment, please contact our customer care within 24 hours of receiving the delivery. Kindly refer to our “Returns & Exchange Policy” section for more clarification.

 I have returned an item. When will I get the credit?

Please refer to our “Returns & Exchange Policy” for more details.

Others

 What are cookies? Should I be worried about them?

Cookie are small files stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep a track your activities on our website, like, how often you visit our website, the contents in your shopping bag, earlier purchases and to deliver content specific to your interests. There is nothing to worry about them since they are just used to give you a more tailored shopping experience. Most browsers automatically accept cookies, but you can alter the settings of your browser to prevent automatic acceptance. Incase you do not wish to receive cookies, you can still use most of the features of our website which includes the ability to make purchases.

Registered customers who have cookies enabled will be automatically recognized when they visit Zurova.com - your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.

When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.

 Does Zurova run seasonal sales?

Zurova.com, like offline shops, offers seasonal sales. Click on the SALE tab on the top navigation bar and choose from CLOTHING, BAGS, and ACCESSORIES pages. Zurova.com does not guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, we can't guarantee that an item will still be available for purchase late in the season, as our stock is exclusive in nature.